OK, $FamousPerson shows up at reception asking for an employee who has recently been escorted off the premises with their possessions in a black plastic bag (been there, got the video and t-shirt). You sort of know that random $FamousPeople showing up is part of $BusinessAsUsual. You have just realised that you have apparently no procedures whatsoever for booking appointments for personal visits to the building (e.g. popping something on a corporate Google calendar or Outlook).
So, you get $HighRankingPerson - preferably one with good empathy and small talk skills - to meet $FamousPerson, explain that, unfortunately, there has had to be a change of plan today. Meanwhile $TrustedPersonalAssistant has Googled $FamousPerson, worked out likely food preferences and made contact with $FamousPerson's PR people/publisher/agent/whatever. Nice restaurant booked for lunch. $FuturePlans discussed over (rather good wine | excellent smoothies | extremely expensive vintage cheese and crackers | exceptional artisian toast). Limousine booked to get $FamousPerson back to airport in time for trip home.
Not rocket science is it really? (I speak as one who has been told to F$$k Off by Royalty).
Do you see any famous person bitterly complaining and starting petitions because their AMA fell through? It was probably quite inconvenient for the few people who got affected by this at the time but it hardly merits a subreddit let alone sitewide meltdown.
As an American who isn't an Anglophile, I didn't know that Prince Philip was so "colorful". People used to make fun of George W. Bush, but Philip takes it to a whole other level. In half of those comments he's just the village idiot, in the other half he's a master of British humour.
Edit: of course, opinions will vary as to which comment belongs in which category.
So, you get $HighRankingPerson - preferably one with good empathy and small talk skills - to meet $FamousPerson, explain that, unfortunately, there has had to be a change of plan today. Meanwhile $TrustedPersonalAssistant has Googled $FamousPerson, worked out likely food preferences and made contact with $FamousPerson's PR people/publisher/agent/whatever. Nice restaurant booked for lunch. $FuturePlans discussed over (rather good wine | excellent smoothies | extremely expensive vintage cheese and crackers | exceptional artisian toast). Limousine booked to get $FamousPerson back to airport in time for trip home.
Not rocket science is it really? (I speak as one who has been told to F$$k Off by Royalty).