My school tracks tickets with ServiceNow extensively and it's one of the worst pieces of software I've ever used. If you want enterprise, at least use JIRA Service Desk. They actually tried to design a good UI.

When getting downvotes, the worst thing you can do is edit and ask why you are getting downvotes. That typically results in more downvotes.

Why is that, and why are you supporting such sheer stupidity?

I think it's just a culture of "You shouldn't care about upvotes/downvotes, and editing your post to complain/gripe about receiving downvotes indicates you care way too much about them." Likely comes from reddit.

Also, I'm not supporting it, not sure why you thought I was.

You're being downvoted because you initially came across like a shill for servicenow. Now you're additionally being downvoted because you're whining about being downvoted.