They renewed me without any reminder. I had forgotten about the service. That's irksome. And I'm willing to bet a VERY LARGE number of the renewals were people just like me.
There is no business there, and worse, they auto-renewed people without a single reminder it was coming.
Same here. They did offer a refund in the email. My thoughts were that I like the idea and I didn't want to hit them with a refund. I switched off the auto-renew thinking I bet they'll send me an email to say my subscription is expiring and decide then if I want it again.
I'll bet 80% of subscribers have done likewise since the emails went out and next years update will be less rosy...
As far as I understand, he turned off auto-renew after they charged him and expects to be sent an email once his account expires so that he can decide again.
It sounds like they're just letting the campfire burn itself out, and I doubt next year's renewals are all that great of a concern. They wanted to get one last renewal in (to be "profitable") under the radar before essentially announcing that it is done.
sometimes it's fucking _all marketing_, i worked at a place who burned through user acquisition and just spent that money on more user acquisition, but that's the exception, i think. ;)
Hey Matt, just to clarify, the reason you didn't get auto-renewed probably has more to do with the fact that they're billing annually combined with the fact that your credit card had expired. When billing monthly, about 4 out of 5 credit cards that are expired will just keep approving transactions that are recurring.
You may already be aware of this, but I mention it because it's a pretty common mistake to assume that expired cards will result in failed payments across the board, so if you didn't already know you may want to double check that there aren't other services you're not still paying for. ;-)
Not to mention, you still legally owe the service money even if your credit card isn't working. Many companies will automatically cancel your service, but if they don't, you're on the hook (since you did order the service).
Follow-up: They renewed me. I downgraded my account. Rather than give me until the expiration of my term, I've now been downgraded immediately to the free tier. Now I'm going to ask for a refund.
There is no business there, and worse, they auto-renewed people without a single reminder it was coming.