> I don't understand how you could have
trouble finding the volume down button.
Read again: It was Apple Online Help that
didn't know where the Volume Down button
was.
I wasn't asking them; in a 'chat' session
as part of an effort to get the phone
working, they were asking me, asking me to
press that button, and not for sound
volume; to be sure, I asked them just
where the button was, and they didn't
know.
In simple terms, I unpacked the phone,
read the documentation, plugged it in to
charge its battery, tried to use it to
make and receive calls, and it didn't
work. "Just work"? No, didn't work.
Whatever, this was one HORRIBLE end-user
experience, and I'm way past putting up
with it, returning the iPhone, and going
to look at something from Samsung. Before
spending any money, I will want to see
their DOCUMENTATION.
Literally hundreds of millions of people have set up an Iphone, it's trivial if your aren't cognitively impaired and/or very elderly.
I don't understand how you could have trouble finding the volume down button.
It's quite obviously placed, and is one google search away if not...