Hi, I'm Kathryn! I have 5+ years experience in Customer Success - with additional experience in customer service - both in the startup space and small family owned businesses. Previous customers I've worked with would tell you that I'm an expert on the product and that they trust me to advocate for them internally. Previous colleagues would tell you that I'm a great teacher and communicator.
Now I'm looking for an opportunity to start or scale a Customer Success team, where I can build close relationships with early customers, establish processes for future customers/products, and mentor new CSMs as the company grows.
Healthtech is preferred, but I'd consider others if the mission is interesting.
Remote: Any (remote, hybrid, on-site)
Willing to relocate: No
Technologies: Confluence, Jira, MS Office, Sharepoint, Smartsheet, Teams, Zendesk, Power BI, R, SQL, Salesforce, SAP
Résumé: can send on request
LinkedIn: https://www.linkedin.com/in/kathrynhaapala/
Email: kathryn.haapala@gmail.com
Hi, I'm Kathryn! I have 5+ years experience in Customer Success - with additional experience in customer service - both in the startup space and small family owned businesses. Previous customers I've worked with would tell you that I'm an expert on the product and that they trust me to advocate for them internally. Previous colleagues would tell you that I'm a great teacher and communicator.
Now I'm looking for an opportunity to start or scale a Customer Success team, where I can build close relationships with early customers, establish processes for future customers/products, and mentor new CSMs as the company grows.
Healthtech is preferred, but I'd consider others if the mission is interesting.