I dunno. Some people have trouble reading emotions from other people's facial expressions. A heads-up display that conveys this sort of information in real-time could help improve the conversation. Or pulling up highlights from the last time a conversation occurred so you can more easily pick up where you left off.
Of course, some people will feel like these changes reduce the humanity of the interaction because you're letting the device do too much of the work and others will disagree and say that the tech is just helping automate and improve a task they were already performing. Both camps will have fair points.
These sorts of behaviors which augment the conversation seem distinct from concepts like "be shown new text messages while mid-conversation" which I do think should be able to be silenced and conveyed as being silenced.
I agree that a CRM mode would indeed be very valuable, but I'm skeptical of such a feature shipping given that a similar thing could be surfaced on the phone but I've never even heard of people using it.
I agree it would be breaking some new grounds. The only things that I can think of right now are tech like Babel Fish earbuds, which strive to translate conversations in real-time, and Google Lens for real-time visual translations.
I did make good use of Google Lens when traveling to France last year. I found myself engaging with the world by looking through my phone's camera frequently as it made understanding restaurant menus much easier.
Of course, some people will feel like these changes reduce the humanity of the interaction because you're letting the device do too much of the work and others will disagree and say that the tech is just helping automate and improve a task they were already performing. Both camps will have fair points.
These sorts of behaviors which augment the conversation seem distinct from concepts like "be shown new text messages while mid-conversation" which I do think should be able to be silenced and conveyed as being silenced.