So, I'm not sure but I think what's going on is that a scammer calls and asks the "victim" (in this case, Kitboga) to transfer funds into one of their Bitcoin wallet addresses. This can be done via a Bitcoin ATM which will then print out a receipt which the scammer asks the victim for a picture of (see [0]).
As Kitboga says, the scam normally has to end at this point because the scammer can easily verify whether the receipt is fake or not. So, instead, Kitboga and his team created a fake receipt that takes the scammer to the web and call center labyrinth, promising them they can redeem the Bitcoin at the end.
Third party Bitcoin management entities are kind of common now, I guess, so this doesn't raise any big red flags?
Why would victims be calling in on the scammer's behalf then? I would assume that would only happen if a real victim somehow has a receipt that ties into Kitboga's fake system right?
I think you have the right idea. And that's what threw me off at the end. How did this lady (as well as the others he mentioned) get pulled in to the mix?
Perhaps the scammer convinced this lady to handle the call for him since it was taking hours/days of his time. If she was gullible (no disrespect) enough to be scammed for 6 years, she could be easily manipulated into doing their tedious work.
They don'w own this bitcoin wallet of course. They need receipt to attribute payment to them and get comission. They verify transaction and get into the loop.
As Kitboga says, the scam normally has to end at this point because the scammer can easily verify whether the receipt is fake or not. So, instead, Kitboga and his team created a fake receipt that takes the scammer to the web and call center labyrinth, promising them they can redeem the Bitcoin at the end.
Third party Bitcoin management entities are kind of common now, I guess, so this doesn't raise any big red flags?
[0] https://www.youtube.com/watch?v=dWzz3NeDz3E&t=150s