The issue is a typical moral hazard, where the people who buy the software aren't the ones who have to bear the pain of using it.
The requirements from the finance team were probably all around “expense coding is mandatory” and “pick things from a list to avoid typos”; i.e. things that make their lives easier.
When it came to user experience, it got a ¯\_(ツ)_/¯ or no consideration at all. After all, most finance people rarely if ever travel.
SAP has little incentive to put effort (money) into fixing it, because (1) they’ve got an ecosystem of third parties that do that and also probably serve as resellers or at least evangelists, and (2) complaints are going to help desk, not finance, so SAP’s paying customers aren't advocating for a fix.
Executives are just handing their EA’s a wad of receipts; they don't feel the pain either.
The issue is a typical moral hazard, where the people who buy the software aren't the ones who have to bear the pain of using it.
The requirements from the finance team were probably all around “expense coding is mandatory” and “pick things from a list to avoid typos”; i.e. things that make their lives easier.
When it came to user experience, it got a ¯\_(ツ)_/¯ or no consideration at all. After all, most finance people rarely if ever travel.
SAP has little incentive to put effort (money) into fixing it, because (1) they’ve got an ecosystem of third parties that do that and also probably serve as resellers or at least evangelists, and (2) complaints are going to help desk, not finance, so SAP’s paying customers aren't advocating for a fix.
Executives are just handing their EA’s a wad of receipts; they don't feel the pain either.