Found that by going to Starlink’s order form, using select on map feature for address field, zooming into an Brazil until a street was visible, clicking order, and Starlink Whatapp number is linked to in the intro text.
425 area code is a US area code in Washington state near a Seattle. Literally copied URL, so if there is an error it’s from Starlink’s link. Phone number in link is 14253313125, which appears to be a valid US number, but agree I got number from what is likely Starlink Brazil; picked that because you appear to be in Brazil.
WhatsApp number only appears to show up on Starlink for Brazil, so no idea if that’s even useful.
Also, might be wrong, but you mentioned iDEAL which as a payment option I have only been able to find that as a payment method for Netherlands. For Sofort and iDEAL payments on Starlink Netherlands both state:
“You will be redirected to your bank's website to complete payment. By submitting this form, you authorise (A) Starlink and Stripe to send instructions to your bank to debit your account and (B) your bank to debit your account in accordance with the instructions from Starlink and Stripe. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.”
Which means you still have sometime to try to resolve this or get a refund. Possible since Stripe is mentioned that they might also be a way to get this resolved.
As for the IBAN number you have, if you Google IBAN lookups, you will get the bank information, but my suggestion would be to contact your bank as soon as possible to find out what the process is from their perspective to get a refund in case it takes time so you’re not trying to be within 8 week limit; per Starlink, which might not actually be the legal limit per law where jurisdiction is for the transaction.
425 area code is a US area code in Washington state near a Seattle. Literally copied URL, so if there is an error it’s from Starlink’s link. Phone number in link is 14253313125, which appears to be a valid US number, but agree I got number from what is likely Starlink Brazil; picked that because you appear to be in Brazil.
Which country did you order it for?