I don't use your tool and I'm unrelated to CSMastermind, but I can tell you that you absolutely hit the "spam cannon" too hard. 5 messages in 48 hours? That's absolutely ridiculous. They could all have been 1 message if it was important that they get that info, and it could have been 0 messages if it wasn't.
We checked our Intercom. We spammed. One user got six emails in a 5 day span. There were some separate initiatives going on. We didn't check the settings and current outgoing mail. We will change it.
BTW: all of this was done without any bad intent. It's 100% us being stupid and not coordinating and being diligent enough.
This is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in HN and elsewhere, and I think you’ve done it really nicely. You sound like a human; you admit mistakes; you follow up. Good on you.
