Have a wiki that anyone in the company can write to without knowledge nor approval from anyone else.
Has to be easy to use, easy to write to in particular, and quickly searchable.
Resist all attempts to impose process or standards to wiki entries. If that fails, create a second, "draft" wiki immediately.
A few people are quite disinclined to write things down. A few others are quite inclined. Most of us are in there middle. It's important to remove barriers and make it easy. Think of it as a product that users have to want to use.
Has to be easy to use, easy to write to in particular, and quickly searchable.
Resist all attempts to impose process or standards to wiki entries. If that fails, create a second, "draft" wiki immediately.
A few people are quite disinclined to write things down. A few others are quite inclined. Most of us are in there middle. It's important to remove barriers and make it easy. Think of it as a product that users have to want to use.