I doubt the number of people using smartphones and computers has increased significantly in developed/first-world countries, especially when it comes to one’s family and friends.
As anecdotal as it may be, my friends and family have used computers and smartphones for years, but I’ve experienced the same increase in requests for tech support as the parent comment.
Further, no one said there’s increased complexity. The argument is that the oversimplification, the removal of features, and overzealous design assumptions have made UX go in the wrong direction. It’s also an argument I agree with.
A lot of UX design today fails to recognize the spectrum of “tech literacy” and it should, ideally, accommodate all within that spectrum, rather than pander to the least “tech literate” end. It’s not always possible, but it should be strived towards. Instead, we have UX trending towards attempting to be so “intuitive” that it becomes counterproductive.
I had an interesting incident recently, where I was with some relatives and we were trying to plan the next leg of our trip; what restaurants to go to and what directions to take, etc.
Anyway, we had to start using a paper notepad and pens to keep track of the information!
Even for people who just want to paste an address from a text message to look up in maps, and especially if you want to do anything with the calendar.
I just remember 15 years ago on my Treo 650 never needing to do that, and having no problem copying text between different apps seamlessly, between calendar, email, text, maps, and other apps. Same with Blackberry. Using modern Android is as awkward as driving a car with a mouse.
But I think there was an intentional push to minimize options for users, to make fewer pathways for things to go wrong. Forcing people to use pen and paper when they have a smartphone next to them is a UX success for them, because they don't have to improve handling text.
As anecdotal as it may be, my friends and family have used computers and smartphones for years, but I’ve experienced the same increase in requests for tech support as the parent comment.
Further, no one said there’s increased complexity. The argument is that the oversimplification, the removal of features, and overzealous design assumptions have made UX go in the wrong direction. It’s also an argument I agree with.
A lot of UX design today fails to recognize the spectrum of “tech literacy” and it should, ideally, accommodate all within that spectrum, rather than pander to the least “tech literate” end. It’s not always possible, but it should be strived towards. Instead, we have UX trending towards attempting to be so “intuitive” that it becomes counterproductive.