You're saying it's not terrible, but you had to state "Please cancel my subscription" four times and respond to their questions/suggestions, all of this after you already expressed that you want to cancel just to get there.
What happens when you try to cancel outside business hours? Do they have 24/7 support, do they just let you cancel, or do they tell you to try again the next day?
You're right, and I had "please cancel my subscription" on my clipboard to save some typing expecting I'd have to write it more than once. But the whole thing took less than 5 minutes. So yes it should be easier but it wasn't as difficult as say canceling cable service.
I don't know about canceling outside business hours.
What happens when you try to cancel outside business hours? Do they have 24/7 support, do they just let you cancel, or do they tell you to try again the next day?